Experience

Provo, UT

• Conducted rejection-prevention analysis using historical data, leveraging AI tools to identify error patterns and recommend process improvements.
• Reviewed development tickets in testing to validate product requirements and ensure alignment with real customer needs.
• Partnered with SVP of Product to refine and expand ticket requirements, providing UI guidance and added clarity to support effective development.

Provo, UT

• Serve as the liaison between developers and campus stakeholders to translate user needs into clear user stories, acceptance criteria, and prioritized backlogs.
• Support agile delivery by participating in sprint planning, standups, reviews, and stakeholder check-ins, ensuring alignment on scope, priorities, and success criteria.
• Contribute to user research, journey mapping, and business process documentation to improve internal library systems and user experiences.

Provo, UT

• Mentored 240+ missionaries through structured onboarding and in-field training, ensuring readiness to meet performance goals.
• Collaborated with MTC leadership to ensure quality training for new volunteer missionaries.

Alpine, UT

• Established and managed all business operations, generating ~$20,000 in summer revenue.
• Engaged with over 100 potential customers daily. Proactively canvassed neighborhoods, leveraging interpersonal skills and strategic communication to acquire new clients.