Experience

Provo, UT

• Analyzed 4,200+ historical rejection events across 150 counties to identify the most common rejection reasons, then partnered cross-functionally with county and engineering teams to translate findings into rule logic for an AI-based rejection-prevention system now in development.
• QA-tested 250+ development tickets against Jira product requirements prior to release, catching discrepancies and working directly with developers to resolve and verify fixes.
• Owned the "Request a County" feature end-to-end — wrote requirements, scoped sub-tickets, and led testing, driving 133 county requests since launch. Data is now used in sales targeting for expansion.

Provo, UT

• Gathered requirements across Library IT, BYU IT, multiple library departments, and student users, writing and prioritizing 50+ user stories and acceptance criteria for projects including library search and item detail page improvements.
• Drove delivery of the library's WCAG 2.1 AA remediation effort, running sprint planning and prioritization with Library IT to move accessibility fixes from backlog to shipped.
• Conducted 10+ one-on-one usability interviews with students, in collaboration with the UX team, uncovering low engagement with the library's WorldCat catalog link. Findings drove redesign of the item details page to surface access for student researchers.

Provo, UT

• Mentored 240+ missionaries through structured onboarding and in-field training, ensuring readiness to meet performance goals.
• Collaborated with MTC leadership to ensure quality training for new volunteer missionaries.

Alpine, UT

• Founded and operated a solo window-cleaning business, owning pricing, scheduling, and service delivery to generate ~$20K in revenue over one summer.
• Canvassed 100+ households daily to build a client base through direct outreach.